Working with some of the leading O&M providers in the US, Solar Support combines inverter expertise with construction management experience to resolve complex issues for utility systems. The company delivers remote and on-site diagnostics and issue resolution to help asset owners and operators keep plants running at their peak.
“Our mission is to maximise performance and uptime for our customers and the entire industry, boosting asset production and revenue,” says Auston Taber, CEO of Solar Support. “Our equipment reliability experts do not just fix inverters. They take every opportunity to transfer knowledge to on-site personnel, arming teams for future success.”
PV’s most comprehensive diagnostic database
Solar Support has accumulated nearly a quarter century of technical skills in PV power electronics, including corrective and preventive maintenance with more than 800 fault codes on nearly 50 different inverters.
Driven by a deep commitment to community, its industry-first equipment knowledge portal is PV’s most comprehensive diagnostic database and offered free online troubleshooting to more than a thousand visitors in its first year alone.
Boosting confidence for owners and operators
“Natural disasters such as hurricanes have wreaked havoc on solar plants,” says Solar Support Chief Engineer Clifford Myers. “We have the technical expertise and experience to restore plants cost-effectively, boosting confidence for owners and operators in the performance of their assets.”
Solar Support’s unique collaboration with manufacturers lets the company offer high-quality, on-demand field labour, increasing manufacturer bandwidth and lowering warranty costs. Its track record designing and building automated, standardized customer service systems helps manufacturers deliver superior service using less manpower. (mfo)
